For decades, bars and nightclubs have been offering VIP seating to large groups and high rollers. Traditionally, a person or their agent would make a phone call to the club’s host or hostess and they would write down the reservation in their book. This system worked very well because all of the reservations were kept in one centralized location, but it was far from perfect since human error played a role in the process. This meant that the VIP booking system worked most of the time, but there was no way to find out where the problem was if something was lost or entered incorrectly.
Flash forward to modern times, the way people make reservations for their VIP table has drastically changed. First came website bookings that allowed customers to book through an online form, then we saw the rise of smartphones with a whole plethora of apps that allow you to book a table at your favorite bar, restaurant, or nightclub.
With all of these different platforms and third party platforms that allow guests to book VIP tables, keeping all of the different reservations straight has become even more challenging. When you couple these methods with the traditional phone call system that s still in play, you can see just how tough it is to keep things organized and accurate. So how are you supposed to avoid double booking VIP tables? By putting in place the proper systems.
The first thing you’re going to need to do is setup a centralized reservation software system that is compatible with all of the latest third party apps that can accept reservations on your behalf. There are many options out there, so just do a little research to see which will work best for you. Next, you’ll need to make sure your staff is trained to use the reservation system so all of the bookings are made correctly. Here’s what you’ll need to do to make that happen.
- Create a unique username and password for each authorized employee. This will help you track statistics and any errors made in the booking process.
- Teach your customers how to add a reservation on a specific night and identify which tables are available.
- Make sure all of the third party apps that take bookings on your behalf are integrated in real-time for accuracy.
If you have everything setup properly and your staff properly trained, every single VIP table booking should come into your system without any possible conflicts. Having a centralized reservation system such as this will allow people to book from a wide variety of sources and everything will show up perfectly. This is the only way to truly avoid double booking VIP tables without fail, and every serious bar, restaurant, or nightclub owner should seriously consider investing in such a system.