What to Expect From Us
We are dedicated to providing the highest level of customer service possible. Therefore, you won’t get an endless “phone tree” when you call our offices. Additionally, we answer each email with a real human response to ensure your order goes smoothly. If you have problems with any part of our ordering or shipping process, simply contact Sparkler City and we will work tirelessly to make things right. If you want more information about how your order will be handled, please visit our shipping information page for complete details.
Furthermore, we don’t just staff your average customer service personnel. Anytime you need to contact us, you will speak to a highly trained, experienced, and knowledgeable person who can handle all of your needs right there on the spot. We empower our team so they can fix issues and satisfy our customers immediately. You never have to wait for authorization from a “superior”; our customers are the most important aspect of our business.